TUTOR FAQ – NEWEST TUITION JOBS

SHORTLISTING PROCESS

Shortlisting takes between a few hours to 3 business days.

Step 1 – Let us know your areas of expertise and tutoring experience.

Step 2 – Improve Grades will shortlist tutors whose profiles are best suited to the Assignment. The Client will then select his/her preferred tutor.

Step 3 – Only the selected tutor will be notified.

MUST I PAY TO REGISTER AS A TUTOR?

Registration is free of charge.

ELIGIBILITY

The tutor must be at least 18 years old at the time of registration and must not be a person barred from receiving or providing services under the laws of Singapore or other applicable jurisdiction.

The tutor holds a minimum of GCE “A” Level certificate/has graduated from a polytechnic, and has the necessary good grades, qualifications and experience to provide tuition in the subject(s) that you wish to tutor.

Typically, parents request for MOE teachers and experienced tutors.

The tutor and the client will be solely responsible for any issues arising from the information that the client and you have submitted to us.

USE OF INFORMATION

The primary purpose in collecting personal information is to provide the users with a smooth and customized matching experience.

To ensure success of the Tuition Assignment, Improve Grades is selective of the type of students we accept as there is a small percentage of students who are not suitable for tuition.

To assist Improve Grades to make better decisions regarding tuition assignments that match your credentials and expectations, we will ask for your personal information. The personal information collected includes but is not restricting to the following:

 Private information such as name, and birth data
 Contact information such as email address, mobile number and physical residential address
 Qualification information for verification purposes that include:
 grades obtained, certificates, awards received, and schools attended
 Description of tutoring experience and commitment levels
 Preferred teaching locations
 Preferred teaching subjects
 Preferred hourly tutoring rates
 Additional information which we may ask for if we believe the Website’s or Services’ policies are violated

MOE TEACHERS/NIE STUDENTS

Tutors who are current MOE teachers are required to obtain the necessary approval from the Ministry of Education before accepting any assignment from Improve Grades.

ACCURACY OF INFORMATION

The tutor shall fill in as accurately and completely as possible his/her name, contact details, qualifications, results, relevant experience, subject and level preferences, and will update such information in a timely manner.

The tutor shall not mislead users accessing the website and using Improve Grades’ services. You will not provide inaccurate, invalid, false or incomplete information to Improve Grades.

The tutor is solely responsible for any legal liability arising out of or relating to the Tutor Profile submitted to Improve Grades, and shall indemnify Improve Grades against any and all claims, damages, liability, loss, or causes of action (including legal fees and expenses that may be incurred by Improve Grades) in connection with the provision of services by this website.

TUITION REQUESTS AND ASSIGNMENTS

The tutor understands that the information submitted to Improve Grades pertaining to his/her qualifications may be released by Improve Grades to the Client(s) for the purpose of tuition matching.

The tutor and the client explicitly agree to Improve Grades and our network contacting you via Whatsapp, phone call, sms and/or other electronic communications channels to conduct tuition matches.

If the proposed Assignment interests you, please reply us via Whatsapp, sms or through the same electronic communications channel that we contacted you with. There is no need for you to call us.

Please note that Assignments would be confirmed with the client and tutors based on the most qualified match and prompt response from the tutor.

We reserve complete rights to reject any applications for the assignments.

If the tutor is not interested in the Assignment that we contacted you with, please disregard the assignment message.

CLIENTS’ CRITERIA FOR SELECTING TUTORS

The criteria stated by the client for each Tuition Assignment can differ from case to case.

Some clients require MOE teachers, others state their preference for experienced undergraduates with proven experience to improve the grades of their students.

Tuition Assignments are based on tuition demand and how well the profile of each tutor matches with the client’s requirements.

Improve Grades makes tutor recommendations based on the tutors’ known track record in successful tutoring.

The submission of the tutor’s profile to the client does not bind the client to engage the services of the tutor, and remains subject to confirmation by the client.

FEES AND COMMISSION

Once the tutor and the client confirm a match, the tuition rate is non-negotiable once agreed upon.

The client will pay to Improve Grades the fees amounting to half of the fees payable in the first 4 calendar weeks. This amount shall be deemed as the commission to Improve Grades for matching the tutor to the client, and will be borne by the tutor who will forgo receiving the said fees paid by the client. Therefore, no payment will be made by the client to the tutor for half of the lessons conducted in the first month.

Thereafter, the client will pay the tuition fees directly to the tutor. The tutor shall collect all fees due to the tutor from any student or parent after the first two weeks. Improve Grades will not assist in any recovery of fees.

Tuition fees are to be paid every 4 weeks to the tutor, unless otherwise agreed between the client and the tutor.

If lessons are postponed during the first two weeks, the commission payable to Improve Grades will be based on the tuition session conducted the following week(s).

ACCEPTANCE OF ASSIGNMENT

Upon receiving an Assignment Description, the tutor may apply for the Assignment. If the tutor is chosen by the client, the tutor is bound to conduct the lessons as stated in the Assignment Description, or as mutually amended in subsequent communications.

TRIAL LESSON

Paid trial lessons can have 1.5 hour or 2 hour durations.

TUTORING LOCATION

The tutor will be teaching at the student’s residence at the mutually agreed upon time, unless specified and agreed by the client and the tutor. The tutor must provide his/her own transport to the client’s home/lesson location.

FIRST LESSON

Once the client accepts the tutor’s candidacy, the client will not be able to change the schedule of the First Lesson.

Clients are allowed to make changes in the schedule after the First Lesson is over. However, Improve Grades hopes that this is not necessary as the tutor has already reserved that slot of time for the client. If the client wants to make changes in the schedule, the client is to consult with the tutor to ask if he/she is able to change the schedule or not.

The tutor is to bring your academic transcripts/certificates and relevant documents for your first lessons with the client for verification purposes.

If the tutor is unable to conduct the First Lesson of a tuition assignment, the tutor must call Improve Grades at least 3 business days before the actual lesson. If the tutor fails to notify Improve Grades of the tutor’s cancellation/postponement, an administrative charge of S$30 will be imposed on the tutor.

If the tutor fails to contact Improve Grades with a valid reason to inform us about the tutor’s absence from the lesson, the tutor’s profile at Improve Grades may be blacklisted. This will be evaluated on a case-by-case basis.

You are encouraged to carefully and responsibly consider before committing to an Assignment.

CENTRAL PROVIDENT FUND

Tutors agree to be responsible for all required obligations to the Central Provident Fund as a self-employed person. This is because, you, as a tutor, are providing private tutoring services under a contract of service to the client as an independent contractor. The tutor is not an employee of Improve Grades, and the tutor accepts full responsibility for all income tax, insurance and other liabilities payable in relation to any fees generated from a tuition assignment.

TUTOR REASSIGNMENT OR CANCELLATION OF ASSIGNMENTS

If at any time the client is not satisfied with the tutor, the client may request a replacement or termination. However, the client is responsible for paying the fee for the number of lessons given prior to termination.

Improve Grades will discuss separately with the client and the tutor regarding future tuition arrangements, and Improve Grades will change the tutor for the client. There will not be any extra charges for the change and the client needs to pay just for the tuition session(s) that have been conducted.

If the client cancels a tutoring assignment before the tutor completes the agreed number of lessons for the first 4 calendar weeks, Improve Grades assumes full legal claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, Improve Grades will be paid commission for the 5 lessons conducted.

Improve Grades will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client.

If the client terminates the Assignment because the tutor is often late, skips lessons without valid explanations etc, the tutor will bear Improve Grades’ full commission fee.

If the tutor cancels the Assignment after confirming acceptance (that is, the client’s contact information and address have been given to the tutor), the tutor will need to compensate the commission which amounts to 50% of the fees payable (as stated in the confirmation Whatsapp, sms, email or other forms of electronic communications) for the first 4 weeks.

If the tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the tutor is to inform both Improve Grades as well as the client at least 3 days before the next lesson date. Improve Grades will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the tutor. Tutors are encouraged to have a long-term commitment as the clients have vested their trust in you.

TERMINATION

The client has the right to terminate the tuition if the tutor is unable to produce the documents certifying his/her credentials. In such cases, the tutor has to pay Improve Grades the amount of money equivalent to the tuition fee for the day as commission.

The tutor will receive full or pro-rated payment for the number of lessons rendered, provided the tutor has complied with the Terms of this Agreement.

DISCLAIMER

While Improve Grades tries to provide clients and tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor or client. Improve Grades will not act as an arbitrator for any disagreements that arise between tutor and client. However, Improve Grades may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. Improve Grades reserves the right to terminate or deny services to any client or tutor at any time.

INDEMINITY

Users shall indemnify Improve Grades, our subsidiaries, content contributors, sources, affiliates, officers, shareholders/directors, agents or other partners and employees, from all costs and expenses, claim, liabilities, (actual or consequential) of every kind and nature known and unknown, arising out of any use of the Website.

Users acknowledge that Improve Grades is not liable for direct, indirect, consequential or any other form of loss or damage that may be suffered by any users through the use of the website including loss of data or information or any kind of financial or physical loss or damage.

DEFINITIONS

References to “Our”, “Us”, “We” and “Improve Grades” shall be references to Improve Grades.

References to “You”, “Your” and “Users” shall mean references to user(s) visiting this web site, as the context requires, for any reason regardless of whether you have a registered account.

References to “Tutor” or “Tutors” shall be references to user(s) who have registered. He/She has explicitly stated his/her interest in receiving tutoring assignments.

References to “Client”, or “Clients” shall be references to user(s) who formally makes a request to engage Improve Grades’ services. He/She has explicitly stated his/her interest in hiring a tutor from us.

“First Month” refers to the first 4 weeks of active lessons, and is not based on the calendar month.

“Commission” refers to the amount Improve Grades levies for a successfully matched tuition assignment.


LEGALIZATION OF NON-WRITTEN CONTRACT

At the point of time which the contact details of the clients or tutor(s) are given to either party, Improve Grades reserves all rights to collect the full commission once the tutors start providing services to the client. This is regardless of whether the tuition cancelled or postponed.

PRIVACY

In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. By registering with Improve Grades, you have given the Improve Grades network explicit consent to contact you through various electronic media, including Whatsapp, calling, and sms, etc.

EXCEPTIONAL TUTORS

We are very proud of the quality of the tutors that we are able to attract and retain. Because our tutors receive so many assignments from us, they rarely want to register with other agencies.

Our team of MOE teachers is the largest in Singapore.

Tutors are directly recruited by Improve Grades. We do not rent databases from other tuition agencies, and we do not rent out our database to licensees nor to subscribers.

Improve Grades has a team of qualified tutors who specialize in teaching university and polytechnic level modules, for undergraduate students who need private tuition and are studying at NUS, NTU, SMU and universities with a presence in Singapore.

Many new tuition assignments every day, at Improve Grades.

We are Singapore’s Top Tuition Agency.

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